elegro Personal Solutions F.A.Q.

Certified
Coins
F.A.Q.

elegro
Exchange
F.A.Q.

Certified Coins F.A.Q.

  • Is it secure to buy and sell coins?

    Yes, it is. We are a licensed company. All our services are compliant with the latest AML and KYC policies. Besides, each financial operation you conduct is supported by a corresponding official document proving the legal origin of the purchased or sold coins.

  • What coins can I buy or sell?

    Currently, you can buy Bitcoin, Ethereum, Bitcoin Cash, and Litecoin.

  • What regions does the solution cover?

    Our solution allows you to easily buy and sell crypto in the following countries:

    • Åland Islands
    • Austria
    • Australia
    • Belgium
    • Bulgaria
    • Canada
    • Cayman Islands
    • China
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Gibraltar
    • Greece
    • Guadeloupe
    • Guernsey
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Ireland
    • Isle of Man
    • Israel
    • Italy
    • Japan
    • Jersey
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Malta
    • Martinique
    • Mayotte
    • Monaco
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Réunion
    • Romania
    • Saint Martin (French part)
    • Singapore
    • Slovakia
    • Slovenia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Taiwan
    • United Kingdom
    • United States
  • How do I take a selfie for KYC?

    To take a correct selfie for KYC, please follow these steps:

    • Position your face in front of your mobile device
    • Take a piece of paper and handwrite the following information on it:

      - the current date;
      - the name of the website;
      - the last five (5) characters of your wallet address.

    Please note that only shots containing clearly-visible information will be considered valid.

    elegro selfie
  • How can I buy or sell crypto with your solution?

    To buy or sell crypto, place an order on our website. If you want to buy crypto, pass a quick KYC procedure and get an IBAN issued in your name. Sign the online contract and proceed to the exchange procedure. Wire funds to the newly created IBAN and receive coins to your specified crypto wallet. If you want to sell crypto, enter your credentials, sign the online contract, and send crypto to the wallet we issue to you. Receive the equivalent in preferred fiat currency to your bank account. All you need is to follow all the instructions sent to your email.

  • Why do I have to provide documents to buy or sell coins?

    We are a fully compliant, licensed company. That is why all our customers have to pass a KYC procedure that involves providing us with necessary documents. The documents are also required for issuing an EU/US bank account in your name.

  • What documents do I have to provide to pass a KYC procedure successfully?

    You will have to submit proof of residency documents such as paid utility bills (up to 3 months old) as well as proof of identity with your photo included (passport / ID card)

  • How can I transfer regular funds to my account?

    We will send you wire instructions by email once you've signed the contract.

  • Can I buy crypto with my local currency?

    Yes. You can buy crypto with more than 35 fiat currencies, including EUR and USD.

  • How can I track my order?

    To track the order, please visit the Certified Coins page. Enter your email in the search field to see the details of your order.

  • How soon can I get crypto?

    You will get the coins as soon as your fiat funds hit the account and are cleared by our compliance team.

  • Can I sell crypto from an external wallet?

    Yes, you can. However, you will be limited to SWIFT as a payment method. Your crypto can be exchanged for EUR or GBP, depending on your preferences.

elegro Exchange F.A.Q.

  • Which cryptocurrency can I buy/sell with you?

    Currently, there are 4 major cryptocurrencies available for you to buy and sell: Bitcoin, Ethereum, Litecoin, Bitcoin Cash. We are going to add more coins to the list and provide a wider choice for you to safely buy/sell top cryptocurrencies.

  • How do I buy coins with elegro Exchange?

    With the elegro Exchange, you buy crypto via international wire transfers. For smooth and failproof wires, we give you an account issued in your name. Here’s how you buy cryptos using our app:

    • Choose a currency you want to buy.
    • Use payment options provided or enter the amount you want to exchange for coins in the corresponding field. Please note, all amounts to pay are in fiat.
    • Use wire instructions provided to deposit the amount to your newly-created account. Please note, the sender’s name has to match exactly to the recipient’s name.
    • Once the funds hit the account, we will exchange them for crypto. The coins will be added to a corresponding wallet balance.
  • Which local currencies are supported by elegro Exchange?

    The app allows trading cryptocurrency with the following regular currencies:

    •  Australian Dollar (AUD)
    •  New Zealand Dollar (NZD)
    •  Bahrain Dinar (BHD)
    •  Norwegian Krone (NOK)
    •  Bulgarian Lev (BGN)
    •  Omani Rial (OMR)
    •  Canadian Dollar (CAD)
    •  Philippine Peso (PHP)
    •  Chinese Yuan (CNY)
    •  Polish Zloty (PLN)
    •  Croatian Kuna (HRK)
    •  Qatar Rial (QAR)
    •  Czech Koruna (CZK)
    •  Romanian Leu (RON)
    •  Danish Krone (DKK)
    •  Russian Ruble (RUB)
    •  Euro (EUR)
    •  Saudi Riyal (SAR)
    •  HongKong Dollar (HKD)
    •  Singapore Dollar (SGD)
    •  Hungarian Forint (HUF)
    •  South African Rand (ZAR)
    •  Indian Rupee (INR)
    •  Swedish Krona (SEK)
    •  Indonesian Rupiah (IDR)
    •  Swiss franc (CHF)
    •  Israeli Shekel (ISL)
    •  Thai Baht (THB)
    •  Japanese Yen (JPY)
    •  Turkish Lira (TRY)
    •  Kenyan Shilling (KES)
    •  Ugandan Shilling (UGX)
    •  Kuwait Dinar (KWD)
    •  UK Sterling (GBP)
    •  Malaysian Ringgit (MYR)
    •  United Arab Emirates (AED)
    •  Mexican Peso (MXN)
    •  US Dollar (USD)
  • I want to buy Bitcoin. Do I have to create a bank account to transfer money for that?

    There’s no need for you to bother with that. You will receive a bank account automatically issued in your name upon the KYC procedure completion. You can use the account to transfer funds you want to exchange to bitcoins or other cryptos. When transferring funds, please make sure that the sender’s name matches exactly to the recipient’s name.

  • How do I cash out coins with elegro Exchange?

    You can cash out coins purchased with the elegro Exchange by selling them from within the app. To do that, please follow these steps:

    • Choose an offered amount you want to sell for fiat or enter the amount in the corresponding field. Alternatively, there’s an option for you to sell all the coins of the same type at once.
    • Check your full name, provide a receiving account number (your local bank account supporting international wire transfers) in the corresponding field.
    • Once we sell your coins, we will transfer the fiat amount to the specified account.
  • Can I sell coins I bought from another provider?

    Yes, with elegro Exchange you can easily sell Bitcoin, Ethereum, Litecoin, and Bitcoin Cash that you bought from other providers. To make it happen, you only need to add the coins to your elegro Exchange balance by transferring them directly from the external wallet.

    • Go to the wallet you want to add balance to
    • Hit the eye icon to view the wallet address
    • Copy the address to clipboard
    • Go to your external wallet you want to send coins from
    • Paste the recipient’s wallet address in the recipient box
    • Send coins

    elegro Exchange will automatically receive the coins and add them to your balance.

  • What regions do you cover?

    With elegro Exchange, you can easily buy and sell crypto in the following countries:

    • Åland Islands
    • Austria
    • Australia
    • Belgium
    • Bulgaria
    • Canada
    • Cayman Islands
    • China
    • Croatia
    • Cyprus
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Gibraltar
    • Greece
    • Guadeloupe
    • Guernsey
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Ireland
    • Isle of Man
    • Israel
    • Italy
    • Japan
    • Jersey
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Malta
    • Martinique
    • Mayotte
    • Monaco
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Réunion
    • Romania
    • Saint Martin (French part)
    • Singapore
    • Slovakia
    • Slovenia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Taiwan
    • United Kingdom
    • United States
  • Do you accept Visa/Mastercard?

    With elegro Exchange, you can buy and sell coins only via wire transfers. Such an approach allows you buying large amounts in crypto and saving on international fund transfers.

  • Why do I have to pass KYC to buy cryptocurrency?

    You need to pass our KYC procedure to receive an account issued in your name for smooth and secure wire transfers.

  • How do you protect my data gathered for KYC?

    We comply with existing European Standards. To ensure the highest level of data protection, we follow GDPR guideline. That means you have the right to request access to your personal data to view it. Also, you have the right to request the deletion of your personal information.

Haven't found the answer you're looking for?
Contact our support team.